Checking Your Team Member's Hours

Here are some steps to check to ensure your settings are correct:

1. Check your opening hours.
   See https://my.konnect.software/Admin/OpeningHours
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2. Check your team members default working hours.
   Select the employee at https://my.konnect.software/Employees and select the Hours section.

3. Check your Team Roster.
   See https://my.konnect.software/Rosters and select the date in question.

   Remember Rosters override the default working hours set in step 2

Your calendar will also show you where the start and end times come from

• The clock symbol means the displayed time from the employee's default working hours - See 2 above

  

• The employee symbol means the displayed time is from a roster - See 3 above
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Tips:

Rosters always override the default working hours of an employee.

Remember to ensure all hours are correct - Check AM and PM times.

If you have any questions, please contact support and have handy some screenshots of each of the above screens so we can review the details with you.