Customer Service

Customer Service

Last updated on Sep 10, 2026

Package deals are a great way to attract more business and keep your clients happy.

Packages can be created either for products, services or a combination of both.

Click the following link:

https://my.konnect.software/Packages

or

From the top menu, click on the Products tab.

From the drop-down menu, select Packages.

The Packages page will appear.

Click on the green +New Package button.

Enter the package details.

Details

  • Category: The category the package is to be placed under
  • Description: Brief description of the package
  • Package Code: The short code used when manually entering the item
  • Bar Code: The bar code number used when scanning this item. Tip: Use the bar code scanner to enter the bar code
  • Status: A status of Active denotes that the package is still in use. A Suspended package is no longer in use.

Online Bookings

· Show Online: Determines whether it will be displayed on your online bookings website.

· Online Description: Description it will show your online customers.

· Service Details: Details about the service for your online customers.

Package Details

  • Products/Services: Select the product/service you wish to include in the package.
  • Optional: Whether this product/service is optional with this package.
  • Price: Original price of the product/service.
  • Price*: Total price for the package.

Click Save.