Konnect allows you to send a text or email message to a client when a booking has been completed.

**To mark a booking as completed, do the following:**

1) Tap the booking on the Main Calendar

2) Once you see the booking popup, click the Status button and select **Completed**

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCRXk3alFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--a89aacd3eabbea3a738b560d8bed476d865315b3/64ff1a2e0bdd996a.png)

To set up your messages, visit the Marketing Setup screen via [https://my.konnect.software/Marketing/Setup](https://my.konnect.software/Marketing/Setup/AppointmentCompleted)

1) Select **Add New Message**

2) In the New Message screen, enter:

- A description of your message - This is used for you to track your message,
- Select if you would like to send the message via email or text.
- If sending an email, enter the Subject of the email.
- Enter the message you would like to send.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCRkM3alFZPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--ee9928d61922e4e002283b9f710804abf7ba9a93/336254b4c0df6943.png)

**Important Note:**

- Konnect can be triggered to send more than one message when you complete a booking. If you would like to send another message, please follow the above steps.

- Messages should be sent to a client within 10 minutes of marking the booking as Completed.