To accept online payments through the Client Portal, you need to connect your Stripe account and enable online payments.

## Open the Client Portal settings

1. Select your **username** in the top-right corner.

2. Under **Your Account**, select **Store Admin**.

3. Under **Clients**, select **Client Portal**.

This opens the **Client Portal Setup** screen.

## Open Payment settings

From the menu on the left, select **Payments**.

The **Payment Processing** section shows the current Stripe connection and online payment settings.

## Connect your Stripe account

If Stripe has not yet been connected, follow the prompts in the **Payment Processing** section to connect your Stripe account.

You will be redirected to Stripe to complete the connection process.

Once successfully connected, the page will display:

**Your Stripe account is connected**

The connected Stripe account details will also be shown so you can confirm that the correct account has been linked.

## Enable Online Payments

Turn on **Enable Online Payments**.

When enabled, your clients can make online payments through the Client Portal where online payment options are available.

## Configure Deposit & Checkout Rules

Under **Deposit & Checkout Rules**, configure how payments should be handled when clients make bookings.

Available settings include:

* **Payment Requirement Tier** – determines whether payment is required as part of the booking process.

* **Audit/Ledger Payment Type** – determines the payment type used when recording Stripe payments in Konnect.

Review these settings carefully to ensure payments are recorded and processed according to your business requirements.

## Save your changes

Select **Save** in the top-right corner after making any changes.

Your Client Portal payment settings will then be updated.

## Disconnecting Stripe

If you need to remove the currently connected Stripe account:

1. Go to **Store Admin → Client Portal → Payments**.

2. Locate the connected Stripe account.

3. Select **Disconnect**.

Disconnecting Stripe will prevent the Client Portal from using that Stripe account to process online payments. You can connect another Stripe account afterwards if required.

## Troubleshooting

If online payments are not available to clients, check that:

* A Stripe account is connected.

* **Enable Online Payments** is switched on.

* The correct Stripe account is displayed.

* Your **Deposit & Checkout Rules** are configured correctly.

* You selected **Save** after changing the settings.

If the connected Stripe account is incorrect, disconnect it and connect the correct Stripe account before enabling online payments.