Konnect allows you to send and receive communication from your clients, either via email or SMS. This is a convenient feature to ensure you are always up to date with client needs, such as reminders.

**To view your messages list:**

**Step 1:** Go to the Marketing page and select Search Messages.

![](https://downloads.intercomcdn.com/i/o/53521463/158ebc402c9945125ac6ae0c/Marketing_-_search_messages.gif?expires=1789128000&signature=e98b3f1996d56b711a849d87f50d9bea0c51f570b07b38342a84dd6405f1d7dd&req=cSMiFMh6m4ITWL0e2nO4zVBigCtbS%2BmNU0MFdcZbILXWd8X7aBypNQnxu0HR%0ApoEaFIwPrlhipwZtpwVsHrjI%0A)

**Step 2:** The list of inbound messages will appear. This includes all communications from your clients, eg reminders, marketing campaigns etc.

![](https://downloads.intercomcdn.com/i/o/53521477/728e02a320d48d88f0a97e3d/Marketing_-_search_messages_1.png?expires=1789128000&signature=53a2496e8dcc89f9f65c3548d20e620b67edcd41dc3220707a7da09565a10b97&req=cSMiFMh6moYTWL0e2nO4zQWm1UvLVuBfcj9V923DqPCfyrIiTgmMYlwRNCTD%0AbV0RAlJoBdDEbkYRLsnhAZFT%0A)

**Step 3:** On the left side will have tabs for your messages:

- **Inbox:** This shows all inbound message into Konnect. You may reply to the messages by opening the message and selecting Reply.
- **Sent:** This shows all outbound messages from Konnect.
- **Pending:**
- **Queued:** These messages are queued to be sent. Once sent they will be moved to the 'sent' folder.
- **Cancelled:** These shows all cancelled messages.
- **Failed:**

![](https://downloads.intercomcdn.com/i/o/53521486/391ba8c178e8705bd5a9e3a4/Marketing_-_search_messages_3.png?expires=1789128000&signature=bb582b7c71e10dcc0c63836bba8f12182409e4023a8fd0030f9b79c3d46afe4b&req=cSMiFMh6lYcTWL0e2nO4zXIGfGMj7OX8DkggBvqCRInJp4DnYglbryHSrSQ3%0AHFWgrpddMQSlchHYz4rnQ3up%0A)

**Hint:** If you need to search for a particular message, you may use the 'Search Messages' feature to find your messages.

![](https://downloads.intercomcdn.com/i/o/53521495/8b53ec220a8543db882050c9/Marketing_-_search_messages_4.png?expires=1789128000&signature=8ebfadbfbb71d1dc9bba95b5ee47411720a7a4e719975f320895bb604989fd20&req=cSMiFMh6lIQTWL0e2nO4zZPraQHsVvs4GZqWfCqXeF%2FV3X5HtQYKIpAynalN%0ALQ8bgcgQOepKQzDgrGaTBgg0%0A)